Loss / theft of legitimation documents of the Host States

Applicable à
General

COVID-19 information

Procedures have been modified: the new procedures are applicable throughout the COVID-19 period.

Please note that until CERN reaches COVID-19 level Green, the Cards Service is closed to the public. Requests are processed according to the COVID-19 procedure described here. For urgent card collections, please contact the service by e-mail: HR-cards.support@cern.ch.This applies to all statuses except Users, VISC and COAS (except COAS-Lit) who can visit the Users’ office or contact them by e-mail users.office@cern.ch

Thank you for understanding & stay well!

Procédure

1. Theft or loss of a French carte de légitimation

In the event of loss or theft of his French card (titre de séjour spécial or attestation de fonctions), the member of personnel completes the "Declaration of loss or theft" request available in the Service Portal. After completing it, the member of personnel receives the number and the date of issue of the lost/stolen card and then follows the steps below.

1.1 Procedure to follow

1.1.1 Loss

The member of the personnel must:

1.1.2 Theft

The member of personnel must:

  • report the theft to a local police authority (preferably in Thoiry in case of theft in France);
  • bring a copy of the theft declaration to either the Cards Service or the Users' Office so that the responsible service can ask for a renewal.

1.2 Supporting documents required by the responsible service

  • a photocopy of the loss/theft declaration filled and signed (cf paragraph 1.1 above);
  • a photocopy of the passport or ID card (both sides).

1.3 Processing of the application

A file is sent to the French authorities (Ministry for Europe and Foreign Affairs in Paris) and a duplicate card will be issued within approximately 6-8 weeks.

Members of the personnel are informed of the arrangements for collecting their duplicate card (see procedure paragraph 1) as soon as it has been received by the Cards Service / Users' Office.

2. Theft or loss of a Swiss carte de légitimation

In the event of loss or theft of his carte de légitimation, the member of the personnel must complete the  "Declaration of loss or theft" request available in the Service Portal. After completing it, the member of the personnel receives the number and the date of issue of the lost/stolen card and then follows the steps below.

2.1 Procedure to follow

2.1.1 Loss

In the event of loss in Switzerland or abroad, the member of the personnel must complete and sign the "Declaration of loss: Swiss cards (in French only)" indicating the circumstances in which the Swiss card was lost and send it to the Cards Service / Users' Office without delay.  

2.1.2 Theft

In the event of theft in Switzerland, the member of personnel must:

In the event of theft abroad, the member of the personnel must:

2.2 Supporting documents required by the responsible service

  • a photocopy of the loss/theft declaration ;
  • a photocopy of the passport or ID card ;
  • a recent photo, passport-format, if the cards were established more than 4 years ago.

2.3 Processing of the application

The file is sent to the Swiss authorities in Geneva and the card will be re-issued within approximately 2-3 weeks.
Members of the personnel are informed of the arrangements for collecting their Swiss card (see procedure paragraph 1) as soon as it has been received by the Cards Service / Users' Office.

Révisions
No révision Modifications Approuvé le
1 Separated from Swiss Cards and French Cards procedures. 03.08.2021

General

COVID-19 information

Procedures have been modified: the new procedures are applicable throughout the COVID-19 period.

Please note that until CERN reaches COVID-19 level Green, the Cards Service is closed to the public. Requests are processed according to the COVID-19 procedure described here. For urgent card collections, please contact the service by e-mail: HR-cards.support@cern.ch.This applies to all statuses except Users, VISC and COAS (except COAS-Lit) who can visit the Users’ office or contact them by e-mail users.office@cern.ch

Thank you for understanding & stay well!

Procedure

1. Theft or loss of a French carte de légitimation

In the event of loss or theft of his French card (titre de séjour spécial or attestation de fonctions), the member of personnel completes the "Declaration of loss or theft" request available in the Service Portal. After completing it, the member of personnel receives the number and the date of issue of the lost/stolen card and then follows the steps below.

1.1 Procedure to follow

1.1.1 Loss

The member of the personnel must:

1.1.2 Theft

The member of personnel must:

  • report the theft to a local police authority (preferably in Thoiry in case of theft in France);
  • bring a copy of the theft declaration to either the Cards Service or the Users' Office so that the responsible service can ask for a renewal.

1.2 Supporting documents required by the responsible service

  • a photocopy of the loss/theft declaration filled and signed (cf paragraph 1.1 above);
  • a photocopy of the passport or ID card (both sides).

1.3 Processing of the application

A file is sent to the French authorities (Ministry for Europe and Foreign Affairs in Paris) and a duplicate card will be issued within approximately 6-8 weeks.

Members of the personnel are informed of the arrangements for collecting their duplicate card (see procedure paragraph 1) as soon as it has been received by the Cards Service / Users' Office.

2. Theft or loss of a Swiss carte de légitimation

In the event of loss or theft of his carte de légitimation, the member of the personnel must complete the  "Declaration of loss or theft" request available in the Service Portal. After completing it, the member of the personnel receives the number and the date of issue of the lost/stolen card and then follows the steps below.

2.1 Procedure to follow

2.1.1 Loss

In the event of loss in Switzerland or abroad, the member of the personnel must complete and sign the "Declaration of loss: Swiss cards (in French only)" indicating the circumstances in which the Swiss card was lost and send it to the Cards Service / Users' Office without delay.  

2.1.2 Theft

In the event of theft in Switzerland, the member of personnel must:

In the event of theft abroad, the member of the personnel must:

2.2 Supporting documents required by the responsible service

  • a photocopy of the loss/theft declaration ;
  • a photocopy of the passport or ID card ;
  • a recent photo, passport-format, if the cards were established more than 4 years ago.

2.3 Processing of the application

The file is sent to the Swiss authorities in Geneva and the card will be re-issued within approximately 2-3 weeks.
Members of the personnel are informed of the arrangements for collecting their Swiss card (see procedure paragraph 1) as soon as it has been received by the Cards Service / Users' Office.

Revisions

No révision Modifications Approuvé le
1 Separated from Swiss Cards and French Cards procedures. 03.08.2021