Service Portal: Access Control Service
Contacts
Accounting Services
Web site of the Accounting Services group
Car Plates services
The Service Element Car Plates services is part of the Mobility services.
Cards Service
Maria QUINTAS RODRIGUEZ, phone +41 22 767 9494
Donia GRANDCLAUDE, phone +41 22 767 9435
Address : Cards Service, HR Department, CERN, Esplanade des Particules, 1211 Geneva 23
Depending on the case, please contact:
- cards.service@cern.ch for administrative services only (departmental secretariats, HR services),
- visa.hr@cern.ch for visa requests,
- Submit a request to the Cards Service (via Service Portal) for members of the personnel,
- CERN Community Support Centre (building 33 from 7 a.m. to 6.30 p.m. Monday to Friday) for the submission of documents, the return and withdrawal of cards.
Career transition measures
- Information and administration of the programme: Learning and Development Group (HR), Nathalie DUMEAUX
- Information and advice on training: Departmental Training Officer (DTO) via Roles.
- Any other information: Human Resources Advisor (HRA)
CERN Community Support Centre (CCSC)
Phone number: +41-22-767-7777.
Opening hours: from 7.00 am to 6.30 pm, Monday to Friday.
Building 33.
Services available: contractor registration, deliver of access cards and professional visitor cards, biometry registration and dosimeter distribution, delivery of Swiss legitimation and French MAE cards, online training stations and general online and on-site assistance.
More information about the CERN Community Support Centre (bldg 33).
CERN Fire and Rescue Service
Phone: 74444
Web Site of the CERN Fire and Rescue Service
CERN Mobility Centre
Open Monday to Friday non stop from 8.00 a.m. to 5.00 p.m.
Phone: +41 22 767 2228
Building 6167
The CERN Mobility Centre is in charge of the following activities:
https://cern.service-now.com/service-portal/?id=customer_service&name=passenger-mobility
Clubs Coordinating Committee (CCC)
Web site of the Clubs Coordinating Committee (CCC)
President: Rachel BRAY
Department Planification Officers (DPO)
List of DPO via Roles.
Department Security Officer (DSO)
List of DSO via Roles.
Departmental Diversity and Inclusion Officers (DIO)
List of the DIOs via Roles.
Departmental Inventory Assistants (DIA)
List of the DIA via Roles.
Departmental Inventory Manager (DIM)
List of DIM via Roles.
Departmental Key Assistant (DKA)
List of DKA via Roles.
Departmental Key Managers (DKM)
List of DKM via Roles.
Departmental Space Manager (DSM)
The list of DSMs is available via Roles.
Departmental Training Officer (DTO)
List of DTO via Roles.
Egencia
Opening hours : 9am - 7pm.
Phone number : +41 44 516 0020
Emergencies available 24/7/365
Experiments' Secretariats
See the website of EP Administration.
French Customs Office
- Address:
Route de Genève
F - 01216 Ferney-Voltaire
- Contact:
Phone Standard : +33 (0)9 70 27 31 83
Phone Mr Vitry: +33 (0)9 70 27 31 68
- Opening hours:
Monday to Friday from 7:30am to 12pm and from 1:30pm to 5pm
It is recommended to take an appointment.
Grey Book Secretariat
For updates to the institute data: info-greybook-institutes@cern.ch
See also: Web site of the Grey Book
HR contacts from the Talent Acquisition group
Contact via the Services portal: Recruitment support for Hiring teams (Managers, Representatives, DAO, DPO, etc.) or contact the Talent Acquisition team from CERN.
Induction programme
- https://hr.web.cern.ch/joining-cern
- First part - monthly session:
Email: welcomesession-registration@cern.ch
- Second part - trimestrial session:
Email: onboarding.support@cern.ch
Installation Service
Installation service web site.
All requests must now be submitted via the CERN Service Portal.
Knowledge Transfer
Web site of the Knowledge Transfer group
- for non-disclosure agreements:
Myriam AYASS
Learning and Development
Web site of the Learning & Development group.
Legal Service
Phone of the secretariat: +41 22 766 2669 / 5323
Web site of the Legal Service
Locks and Keys Service
Web site of the Locks and Keys Service.
Access to the Locks and Keys service via the Service Portal.
Mail and Internal Distribution service
Office: 555/R-002
Open from 7:30 to 12:00 am and from 1:00 to 4:30 pm
For more information: Post Mail Service via the Portal service.
Office cantonal de la population et des migrations (OCPM)
Office cantonal de la population et des migrations
route de Chancy 88
1213 Onex
or
Mail only:
Office cantonal de la population et des migrations
case postale 2652
1211 Genève 2
Personnel Accounting
Accounting service for conferences organized by CERN : Claims office
Reception and Access Control Service
The Reception and Access Control Service via the CERN Service Portal.
Records Office
Office open from 8:30 to 12:30 am
- Management of personal administrative records
Salaries Office
To create a ticket to the Functional Element Person Bank Account Details via the Service Portal.
Shipping service
Emails for the Shipping service:
- Import:shipping-import@cern.ch
- Export:shipping-export@cern.ch
Website: Supply Chain services
Social Affairs service
Social Affairs service website.
Members of this Service.
Storage, Recuperation and Sales service / Sales Office
Storage, Recuperation and Sales service / Sales Office
SCE-SSC-CS
Office : 6412/R-001
Phone: +41 22 767 5782
Mobile phone: +41 75 411 28 95
For sales: open on Thursdays from 8.30am to 11:30am and from 1:30pm to 4.00pm.
Valserhône Service des impôts des particuliers (SIP, private citizens’ tax office)
Opening hours:
The SIP is open to the public on Mondays, Tuesdays, Wednesdays and Thursdays from 8.30 am to 12.30 pm (closed on Fridays).
Service des impôts des particuliers (SIP)
SIP de Valserhône
11 rue Ampère
CS 70619
01206 BELLEGARDE-SUR-VALSERINE CEDEX
The service is accessible by e-mail or by phone (+33 4 50 56 69 40).
These services are generally provided in French but can also be provided in basic English and are only relevant for taxpayers domiciled in the Ain. By logging into their “espace particulier” on the website impots.gouv.fr, users can now contact their SIP using their secure messaging and/or request a telephone or a physical appointment with the relevant department from the heading “Contacts et RDV”.