Contacts

Bookshop

Web site of the Library
open from 9 am to 5 pm

Cards Service

Maria QUINTAS RODRIGUEZ, phone +41 22 767 9494
Donia GRANDCLAUDE, phone +41 22 767 9435

Address : Cards Service, HR Department, CERN, Esplanade des Particules, 1211 Geneva 23

Depending on the case, please contact:

  • cards.service@cern.ch for administrative services only (departmental secretariats, HR services),
  • visa.hr@cern.ch for visa requests,
  • Submit a request to the Cards Service (via Service Portal) for members of the personnel,
  • CERN access cards service (building 55/R-001 - ground floor, from 1:30 p.m. to 6.30 p.m. Monday to Friday) for the submission of documents, the return and withdrawal of cards.

 

Career transition measures

- Information and administration of the programme: Learning and Development Group (HR), Nathalie DUMEAUX

- Information and advice on training: Departmental Training Officer (DTO)

- Any other information: Human Resources Advisor (HRA)

CERN access cards service

Details about the service are available via the Service portal.

CERN Mobility Centre

Open Monday to Friday from 8.00 a.m. to 12.00 and from 1.00 p.m. to 5.00 p.m.

Phone: +41 22 767 2228

Building 6167

The CERN Mobility Centre is in charge of the following activities:

https://cern.service-now.com/service-portal/?id=customer_service&name=passenger-mobility

Crédit Agricole Bank

Office on Prévessin site, building 866, open

Tuesday 9:00 - 12:00 h 14:15 - 17:00 h
Wednesday 9:00 - 12:00 h 13:30 - 17:00 h
Thursday 9:00 - 12:00 h 14:15 - 17:00 h
Friday 9:00 - 12:00 h 13:30 - 17:00 h

(Closed from Saturday to Monday.)

Phone: 77072

CWT

Opening hours from 8:30 a.m. to 12:30 p.m. and from 1:30 p.m. to 4:30 p.m. (presence until 5:30 p.m. to answer requests via emails and phone).

Phone number: +41 22 767 4497.

Departmental Space Manager (DSM)

The list of DSMs is available via AISRoles.

Egencia

https://cern.egencia.ch/

Opening hours : 9am - 7pm.

Phone number : +41 44 516 0020

Emergencies available 24/7/365

Family Affairs Service

Changes of family situation and family benefits.

French Customs Office

  • Address:

Route de Genève
F - 01216 Ferney-Voltaire

  • Contact:

Phone Standard : +33 (0)9 70 27 31 83

Phone Mr Vitry: +33 (0)9 70 27 31 68

  • Opening hours:

Monday to Friday from 7:30am to 12pm and from 1:30pm to 5pm

It is recommended to take an appointment.

Grey Book Secretariat

For updates to the institute data: info-greybook-institutes@cern.ch

See also: Web site of the Grey Book

Helpline Covid-19 CERN

Téléphone: +41 22 766 77 77

Induction programme

- https://hr.web.cern.ch/joining-cern

- First part - monthly session
Email: welcomesession-registration@cern.ch

- Second part - trimestrial session:
Email: onboarding.support@cern.ch

Knowledge Transfer

Web site of the Knowledge Transfer group

- for non-disclosure agreements:
Myriam AYASS

Legal Service

Phone of the secretariat: +41 22 766 2669 / 5323
Web site of the Legal Service

Mail and Internal Distribution service

Office: 555/R-002
Open from 7:30 to 12:00 am and from 1:00 to 4:30 pm

For more information: Post Mail Service via the Portal service.

Office cantonal de la population et des migrations (OCPM)

Office cantonal de la population et des migrations

route de Chancy 88 
1213 Onex

or

Mail only:

Office cantonal de la population et des migrations 
case postale 2652 
1211 Genève 2

Personnel Accounting

Accounting service for conferences organized by CERN : Claims office

PostFinance

Office on Meyrin site, building 500.

Records Office

Office open from 8:30 to 12:30 am
- Management of personal administrative records
 

Shipping service

Emails for the Shipping service:

Website: Supply Chain services

Storage, Recuperation and Sales service / Sales Office

Storage, Recuperation and Sales service / Sales Office 
SCE-SSC-CS
Office : 6412/R-001 
 
Phone: +41 22 767 5782
Mobile phone: +41 75 411 28 95 
 
For sales: open on Thursdays from 1.30pm to 4.00pm

Website: https://recuperation-sales.web.cern.ch/

UBS Bank

Office on Meyrin site, building 500.

UNIQA

Web site of CHIS - UNIQA

Valserhône Service des impôts des particuliers (SIP, private citizens’ tax office)

Opening hours:

The SIP is open to the public on Mondays, Tuesdays, Wednesdays and Thursdays from 8.30 am to 12.30 pm (closed on Fridays).

Service des impôts des particuliers (SIP) 
SIP de Valserhône
11 rue Ampère
CS 70619
01206 BELLEGARDE-SUR-VALSERINE CEDEX

The service is accessible by e-mail or by phone (+33 4 50 56 69 40).

These services are generally provided in French but can also be provided in basic English and are only relevant for taxpayers domiciled in the Ain. By logging into their “espace particulier” on the website impots.gouv.frusers can now contact their SIP using their secure messaging and/or request a telephone or a physical appointment with the relevant department from the heading “Contacts et RDV”.

Visits Service

Building 33/R-004

Phone numbers: +41 22 767 2310, +41 22 767 2757, +41 22 767 4052

Website: http://visit.cern/